This Refund Policy applies to purchases made on https://smgroupmaster.com.

Digital products and packages

Because firmware files, download packages, and digital courses are delivered immediately or unlock protected content, refunds are generally not available once access or download has been granted.

When we may help

• Duplicate payment or confirmed billing error
• A paid package fails to unlock after verified payment
• A course purchase cannot be accessed due to a platform fault on our side

How to request a review

Contact support within 48 hours of purchase with your order ID, registered email, and a short description of the issue. We may request screenshots or payment proof.

Chargebacks

Please contact us before filing a chargeback so we can investigate. Fraudulent disputes may result in account suspension.

Last updated: 30 July 2026